Designed for real casework
Less effort on the system.
More attention to the child.
Modern software should understand the work it serves. Chiron’s design approach starts with the people recording information, making decisions and supporting children and families.
The experience matters
A case is a connected story.
A family contact, a supervisor’s review and the next planned action belong to the same unfolding work. The person completing a task needs relevant history and a clear understanding of what comes next.
Our focus is on an experience shaped around those responsibilities: clear language, information in context and only the steps the work requires. The aim is to make recording and using information a natural part of casework, with more attention available for the people behind the record.
An illustrative casework journey
One contact. Connected responsibilities.
Consider a worker recording a family contact, followed by a supervisor’s review. This illustrative scenario describes the experience we design toward, with the agency?s own procedures guiding the details.
01Prepare with the right context
Before the contact, the worker should be able to understand the relevant history, current plan and outstanding responsibilities without reconstructing the case across disconnected screens.
Our design question: What does this person need to know now, and what information are they authorized to see?
02Record the work naturally
Information the agency already holds should be available for appropriate reuse and confirmation. The experience should make space for observations and professional reasoning, as well as the structured information the agency needs.
Our design question: Where can we reduce repeated entry while keeping source, accuracy and responsibility clear?
03Review with the reasoning intact
A supervisor needs to understand the recorded observations, the proposed action and the reasoning behind it. Requests for clarification should remain connected to the work being reviewed.
Our design question: Can the reviewer understand the decision in context and identify what still needs attention?
04Carry the next responsibility forward
Following review, the next action, responsible person and relevant timing should be clear. When work passes to another team, its context should travel with it, subject to the agency’s information-sharing rules.
Our design question: Does the handoff preserve the information and accountability needed to continue supporting the child and family?
Design commitments
Ease of use has substance.
Clear without losing context
Organize information around the task, make status understandable and explain what needs attention. A simpler screen still needs to respect the complexity of the case.
Accessible and respectful
Include readable language, keyboard access and understandable feedback in design reviews. Consider the different working conditions and needs of the people using the system.
Support professional judgment
Keep the distinction between recorded facts, professional observations and decisions visible. Technology should help practitioners exercise their responsibilities.
Learn from real work
Use discovery conversations and walkthroughs to understand where people repeat work, lose context or struggle to find information. Evaluate the experience against those specific needs.
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